Responding to Followers
42. Check your @replies regularly with a Twitter client.
Reply to your users questions.
43. Assign Tweets to the appropriate team member who can
answer the question if you cannot.
44. Offer to email with a community member if they have
further questions.
45. Have a blog post answering FAQ’s that you can refer to.
Link to it regularly.
46. If you work in a regulated industry, pre-write
140-character responses to common questions that are pre-approved by
stakeholders so you can still engage in real-time with those who are asking
questions.
47. @reply someone if you only want your followers who
follow them to see the Tweet. Use the .@ trick if you want all of your
followers to see the Tweet.
48. If a conversation turns to a heated debate, know when to
take it off of @reply and use DMs.
49. Thank people who comment on and share your blog po
50. Thank people who share your webinars and ebooks.
51. Write as you would write in regular conversation. Use
emoticons and exclamation points. Write in first-person. (Example: “I’m sorry.”
“We’re excited.”) It shows that an actual human is behind the Twitter account.
Twitter Tools
52. Find and follow your competitors’ followers using
FollowerWonk. Learn from them, and Tweet the type of content and hashtags that
they care about.
53. Use a separate Twitter app on your phone for your
personal account and for your business’ account to avoid posting content meant
for your personal account on your business account.
54. Add UTM codes to your Tweets to track your referring
traffic form Twitter in Google Analytics.
55. If you’re Tweeting as part of a webinar or Twitter chat,
kindly alert your followers and recommend that if they don’t want to see your
Tweets to use Proxlet to mute you.
56. Use SocialBro to identify demographic information about
your Twitter followers. Learn factors like nationality and gender, and
participate in relevant holidays. (Example: Happy Boxing Day to our Canadian
followers!)
57. Measure your click-throughs on the links you share with
Bit.ly. Replicate the kind of language you use in those Tweets to increase
engagement from your followers.
58. Don’t wait for Google Alerts. Maintain and monitor a
Twitter list of the actual publications and companies that matter most to your
industry and community. When news breaks about your industry, you’ll be the
first to share it. This builds authority.
Sharing Your Content
59. Post Tweets of your blog posts. Use a variety of
headlines and test what drives the most click-throughs.
60. Schedule Tweets of blog posts on the weekends, as people
read on the weekends too. Also post Tweets of blog posts at night, as this
targets people in other time zones.
61. If your blog post is a list of tips, offer one tip with
a link to the post as a “teaser.”
62. If you feature tools or other companies in your blog
posts, cc them on the Tweets to let them know so they retweet your content.
63. If you’re creating evergreen content on your blog, don’t
be afraid to schedule Tweets of old blog posts. A few months later, they are
still valuable to your audience and they may have missed it the first time.
Incorporate Other Platforms
64. Let your Twitter followers know about a great contest or
discussion happening on your Facebook page or LinkedIn group and invite them to
be a part of it. Don’t beg for likes and members, though. (It’s a
65. Share your email newsletter on Twitter. Invite people to
sign up for your newsletter by sharing a link to the landing page where they
can sign up.
66. Do a Twtpoll – ask your followers a question. Use the
results for blog content.
67. Participate in relevant Twitter chats related to your
community.
68. Don’t cross-post your content to Facebook and LinkedIn –
they are different platforms. Treat them individually.
69. If you’re working on a blog post, ask your community
members for help. Reach out to them and ask for their tips. It shows that
there’s a person behind the Twitter account.
Create Original Tweets
70. Offer a daily tip just for your Twitter followers.
71. Tell a joke or a riddle.
72. Use pictures. Show what you’re working on. Offer a
behind-the-scenes looks. Take a picture at a conference or event.
73. Ask your followers a question or for their opinion on a
relevant topic. Collect the Tweets with Storify and use them for a blog post.
Follow Friday
74. Use #FollowFriday to shine the light on your most
engaged community members.
75. Do a “Special edition” #FollowFriday and give it a theme
– group special community members together for a specific reason, trait or
contribution to the community.

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